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Fort Sill, Oklahoma Reviews

Unedited and unfiltered reviews from Veterans and military families

1,142

Total Customer Reviews

98.3%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4.5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Veterans united team not only supported, but guided me step by step during the process of getting me into my new home. It was a wonderful experience to have a highly motivated team standing by me during the whole process!!

5 out of 5 Stars
Would Recommend
2 out of 5 Stars

Paperwork from lender was very deceitful once it was explained. Instead of having all the pluses and subtractions on one page they were scattered on different pages so it was very hard to keep track of them. The office was very hard to get ahold of unless I needed to review or sign something. And like I said earlier it was brought up to me the day before closing that I needed to bring over $4000 with me to close. None of this was explained except I was told my realtor should have done this.

Response from Veterans United

We appreciate you letting us know how you felt about the experience, Travis. It is our goal to provide consistent and personable communication to everyone we serve. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. Also, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Never thought I would own a home but thanks to veterans united we do. Process was easy and helped buy a home with little to no issues. Thank you to everyone at veterans united for the opportunity to buy a home for me and my family.

5 out of 5 Stars
Would Recommend

Overall great experience! The team really made me feel and therefore know that I was being taken care of and very well informed throughout the process. Prompt responses to email or phone call questions with relevant information. I couldn't be happier and am beyond grateful to all the assistance provided!

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Made buying a home for the first time simple and easy

4.5 out of 5 Stars
Would Recommend

Everything went very smoothly, especially with purchasing around the holidays! We purchased faster than planned and any and all questions were answered throughout this process!

4.5 out of 5 Stars
Would Recommend
5 out of 5 Stars
Would Recommend

Thanks once again for everything.

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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We started our loan process with another company who we felt was giving us the run around and had been working on our loan for over month. We came to Veterans United 3 weeks before closing and Tonya and her team took this challenge and exceeded all of our expectations. Also it was about $5000 less. So we are so very happy we chose Veterans United!

5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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Great lender went above and beyond for us

4.5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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4 out of 5 Stars
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5 out of 5 Stars
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3 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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For the first time buyer like me it was easier and smoother process. I loved it.

5 out of 5 Stars
Would Recommend

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See all 1,142 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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