I started off skeptical and almost hesitated. Holly reached out to me quickly after my inquiry and explained the home buying process. She answered questions that I had and I told her I was thinking about waiting for a couple of reasons, but would just wait for her return call and see if I'd decided. Without any pressure, I reached out again a few days before Holly informed me she'd follow up. Still on the fence, I chose to go forward and proceed based on my preapproval results. I am so glad I did. I am so glad that Veterans United was here to help with my first home buying experience. Thank you.
Paperwork from lender was very deceitful once it was explained. Instead of having all the pluses and subtractions on one page they were scattered on different pages so it was very hard to keep track of them. The office was very hard to get ahold of unless I needed to review or sign something. And like I said earlier it was brought up to me the day before closing that I needed to bring over $4000 with me to close. None of this was explained except I was told my realtor should have done this.
Response from Veterans United
We appreciate you letting us know how you felt about the experience, Travis. It is our goal to provide consistent and personable communication to everyone we serve. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. Also, discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
Overall great experience! The team really made me feel and therefore know that I was being taken care of and very well informed throughout the process. Prompt responses to email or phone call questions with relevant information. I couldn't be happier and am beyond grateful to all the assistance provided!
