We have nothing but very high praise for the team at Veterns united. Very respectful and highly professional at there job. From the bottom of the Browns family hearts we want to say thank you to all the team that made our home dream a reality. I will be recominding you to all my vetern friends.
Joseph Sepulveda was amazing every step of the way in refinancing my home. He had my trust from day one as he proved to be readily available, answered all my questions instantly and constantly communicated with me about every step of the process. He consistently offered input and ultimately helped me reach my goal on my forever home. I am very confident that he and his team will render the same assistance to everyone they encounter. The help I received is life changing and I am so happy I made the choice of going with Veteran’s United.
The lending officer left me with property taxes and wouldn't call me during working hours, nor call me back or respond to messages I left on his phone.
Response from Veterans United
Hi Leron,
I’m really sorry to hear that you felt left on your own when it came to the property taxes and that your calls and messages weren’t returned. Not being able to reach your loan officer, especially during normal business hours, would be incredibly frustrating. You deserved timely communication and clear guidance, and I’m sorry that wasn’t your experience.
Property taxes and how they’re handled at closing or afterward should always be clearly explained so there are no surprises. If you were left feeling confused or unsupported, that’s something I want to understand better. Communication is such an important part of this process, and when that breaks down, it can make everything else feel even heavier.
I would truly appreciate the opportunity to look into your file and get a clearer picture of what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day. I’d welcome the chance to talk this through with you.
Sincerely,
Claire S., Client Relations Manager
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
I have enjoyed conversations with him over the years, and have enjoyed seeing him and his team tackled a loan rapidly. He’s the best!
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The entire team was amazing and made this as easy as I think it could be. Wes, bless his heart, and I have been trying to make this happen for over three years and he hung in there with me.
As always, John Parker & his team did an outstanding job of getting our VA loan through, funded & closed in record breaking time! Minimal hassle (none), always available & always accurate throughout the entire process from start to finish! Whenever we call John, we know we’re going to get exceptional service.
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
My second time using Veterans United and they again don’t miss, don’t play, and is such a great company and full of hard workers!
Moya’s and her team were able to fulfill my needs. They were professional, detailed researchers, and accurate on all aspect of the loan business. Moya’s leadership was evident in the way Hannah quickly took care of business.
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Thank you to Veteran United Home Loans. Overall, we had a positive experience. The staff was great, especially, Tara F. and Jake M. We were always treated with respect and with professionalism. We truly appreciate your services.
Jeremy A. was an incredibly well-versed and articulated Loan Officer. He provided me with any insight I needed for my needs AND wants. Thank you very much VU for making my homeownership dream come true!
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Evan was great! I called him on a Sunday with a request for a pre approval and he had it to me with an hour! ON A SUNDAY!! From the start, he accessed by particular need and guided me to the best loan, with the lowest costs available.He provided updates throughout the quick approval process! Highly recommend his team of loan professionals at Veterans United!
Amazing people. Always answering questions and always being professional
