You should never refer this real estate agent Kyah to me!!!
Response from Veterans United
Hi John,
I am sorry to hear that you were unhappy with the agent referral. Our goal when connecting borrowers with a real estate professional is to help create a smoother, more supported homebuying experience. It is disappointing to hear that this was not the case for you.
I would appreciate the opportunity to better understand what happened and review your concerns. Feedback about referral partners is taken seriously, and your perspective matters.
If you are open to speaking further, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
I’ve used Veterans United a few times over many years and it has always been very smooth. Now they practically move you too!
I felt completely hopeless before Connie ting with Veterans United. Their team made it possible for me and my family to feel hopeful about the process, and ultimately find and buy the home we have always wanted! Thank you all so much!
The team could have waited things out but for my sake they dmfound a way to close faster. Amazing work.
Fast response, always wandered questions and phone calls. Made the deal easy.
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Experience first-hand why 361,990 homeowners give us a perfect score!
Very smooth process. Love the app, made reviewing things and to-do list very easy.
Alex, Beth, Max, and Ryan are the utmost professionals!!! More importantly they are all amazing people!! From the beginning of our journey until the end I can truly say that I dont believe there is a better team of people to have worked with in this entire universe!!! If given the chance to do this all over again a billion times I would pray that I was blessed to share every one of those experiences with the same team! My wife and I cant express our satisfaction or gratitude enough! As the process went on the team began to feel more like family than just a crew helping us secure a home loan. That level of connection can only come from really genuine and true professionals at their craft. I have nothing but kind and wonderful things to say about each and every one of them as well as about Veteran's United as a whole! I'm glad I made the decision to go through Veteran's United and I will forever serve as a living advertisement to any listening ear or home-seeking veteran because they have without a doubt gone above and beyond expectation in helping my wife and I achieve a major milestone together! Thank you all for everything I am forever grateful and proud to have worked with you! I say this to the team from the bottom of my heart, I pray GOD himself showers you all for the rest of your lives with blessings as amazing and fulfilling as the one you helped my wife and I attain!!! Thank you all again sincerely!!
PUT IT OFF WAY TOO LONG FOR SOMETHING Veterans United made so easy...OH MY GOODNESS,, THANK YOU ALL SO MUCH. I went into this scared and confused. Pretty certain I was shooting for Jupiter. YOU ALL MADE IT SO EASY. I was dealing with other issues in my life at same time, but the part with this loan was simple enough to let me keep going. I lost my mother 10 days before closing but this process kept my mind occupied. NOW I am relaxing in a home to totally love.
Albert B has been a great help with me buying my house. He went out his way to answer my question during after hours and on the weekends. He deserve a big bonus.
John and the Veteran United home loan team made the refinancing so easy. It was great to work with them again.
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Experience first-hand why 361,990 homeowners give us a perfect score!
The team has been super helpful and communicative throughout the entire process and very patient as it was my first time going through the process
Great and easy services, communications were good, but I felt left out on many hard appointments and deadline status updates such as VA appraisal date, the status of the appraisal, the termite/pest inspection date, and some other hard appointments. The concierge service they have was actually nothing more than a bother and a distraction; it seems to be nothing more than an assistant/secretarial position making a call that annoyed me. They knew nothing when they called to do checks, and when asked on statuses, they had no clue. The Loan Coordinator, and the Loan Officer were great, but there could have had more accurate information and updates on progress from the seller tasks, because i and my agent knew nothing about what the seller side was doing or had completed.
Brant and his team were so easy to work with and made me feel respected through the whole process of buying my home. I'll certainly bring my business back and recommend Veterans
My loan team is always friendly and answers any questions I have quickly and in a clear way that I understand.
Working with Greg and Britney is a low stress process. Everything was on time and moved along perfectly. I would recommend strongly.
Web site was very helpful. ToDo lists was helpful to track all necessary required documents.
