This was my first time using Veterans United for a VA loan, and overall the experience was good, but not without some avoidable frustrations.What went well:
The loan team was responsive and helpful when I had questions, and they explained the VA-specific parts of the process clearly — things like how the NOV works, what the appraisal means, and what to expect as we moved through underwriting. When issues came up, they did work to correct them, and the communication itself was solid.What could have been better:
Some of the early estimates were off, and a few fees showed up later that hadn’t been included in initial disclosures. I also had to point out several items that should’ve been marked as paid. None of this is catastrophic, but it did create extra work on my end.
The biggest frustration was the appraisal being scheduled later than it should have been, which pushed closing back by a week. That delay had real impact on my timeline.Bottom line:
Veterans United ultimately got the loan approved and handled the VA process competently, but I’d recommend future borrowers stay on top of details and timelines. The team is helpful, but you’ll want to double-check the numbers and make sure everything is progressing when it should.
Most amazing and easy process for me to buy a home. Everyone was extremely helpful and kind. I would highly recommend United Veterans to anyone buying a home!
There were a couple of times it was difficult to reach someone to speak to. But all in all, the team was very good.
Answered all questions I had and if they ever missed a call, they called back within a reasonable time. Never lied to me and explained anything that I was unsure of.
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Why would anyone not choose the best? Helpful, proactive service, honest, friendly service. I recommend Veterns United to all family and friends!!+
Sam and his team broke land speed records in processing and granting my 2nd home loan with Veterans United. App was flawless in helping me to submit qualifying paper work. Sam and team worked tirelessly to get me and my dog out of Motel 6 hell in the fastest manner possible. I moved to Portland for VA continued medical services but needed a home immediately. Sam provided this and I am forever grateful to him.
I researched and reviewed many mortgage companies aimed at Veterans. Veterans United was consistently the company that had the highest service and satisfaction rate. I begain my homebuying journey 2 years ago with less than Ideal credit. Veterans United worked with me for over two years to build my credit, purchase my dream home, and guided me throughout the process along with my realtor.Working withMax, Eric, Jill, and Ally was an amazing experience and if you're looking to purchase a home with a VA loan,Veterans United is not if you should work with them, but how soon.
Overall, everyone I communicated with was courteous and helpful. I appreciate them assisting me with parts of the process I did not understand as a first-time home buyer.
Heidi and her team were amazing, always on top of the details and very good with communication.
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After being told no on VA loans thru other banks, Veterans United said let us try and they delivered. On top of helping us buy a house with 50% less down payment, they also cut our auto insurance in half.
They were sticklers on a number of items (e.g. a scan of a paper check that clipped off a sliver of one edge had to be rescanned), but overall it couldn't have gone more smoothly.
This company is fantastic. They are on top of the VA loan system, they can answer any questions you might have and help you with all the finer details as the process moves from offer, to negotiation and closing. We couldn't be happier with our new home.
Amazing from the first step to the very last and beyond !
Thanks for the help
The only thing I would change about your process is to advertise the actual interest rates rather than the lowest that could be purchased with points, I found that misleading. Everything else was a really good experience.
