Overall communication was strained. Hard to get a hold of anyone. Buying a home can be stressful and it didn’t feel like this team cared about me or the process. I felt like an inconvenience to them.
Response from Veterans United
Hey Shawn,
I'm really sorry to hear that you felt overlooked during such a big moment in your life. Buying a home is stressful enough without having to chase down updates or feel like you're on your own. That’s not the experience we want for anyone, and I hate that it felt like our team wasn’t fully in your corner.
I’d like my team to learn more about what happened and see if there’s anything we can do to make it right. When you’re ready, you can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but feel free to reach out anytime that works for you.
We are very happy with the level of service we received from the beginning! Beth called me the next day after I filled out a form for information on VU mortgages. We stayed with VU through to the end!
Originally was only curious about the home buying process — but it quickly evolved into buying one! Who knew it was so easy?!
Not to pleased with Home Office but am very pleased with who they have as agents. Go Beth .
Response from Veterans United
Ronald, thank you for sharing your valuable feedback. A member of our Client Advocate team is here for you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. Thank you for your service and for choosing Veterans United.
