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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
3,302 reviews
849 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 3,302 reviews from West Virginia

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5 out of 5 Stars

Vince, Lindsay, and the staff at Veterans United are professional and treat you like a family member. They make the entire loan process simple, giving complete guidance, always available to answer questions, returning calls quickly and treating us like we are their top priority. They would call us to make sure we always felt comfortable.Every document on line was simply, with Docusign, the app kept us informed of to dos, and everything that was done. They provided names of local insurance companies, moving companies, attorneys, electric, water, sewage, etc. Even kept us informed of closing cost estimates. If you’re a veteran, I 100% recommend this company with Vince Frank.

headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars
headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

Veterans United made everything simple and easy. I did most things from my phone.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

I was 10 days into my home purchase. I made zero ground with the financing company I first chose. I remembered that I bought my first home with VU. So, in good faith I gave Don a call. Now, this is not an exaggeration, Don had us completing tasks to get us closer to purchasing the moment we started working. Hes professional, caring, listens, cares about his job, very transparent, and just an outstanding human being. For as long as Don chooses to stay in this field of work. I will look nowhere else for help. Its just not worth it to try anyone else.

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars

A pleasure as always. Phenomenal team to make the process professional and pain free. Great team.

headshot image of Thomas Hall

Loan Officer: Thomas Hall

NMLS# 2466750

5 out of 5 Stars
Photo submission from Dakota P.

When you imagine buying a home you imagine a lengthy and stressful confusing process. Not with Veterans United! We closed in under two months and the team was so informative and responsive. We had zero hiccups in our process and are very happy in our new home. A dream come true experience overall.

headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars

The whole team were great to work with. Everything was much smoother and quicker than our previous mortgage company.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars

The entire team was focused and understood their role coupled with professionalism throughout.You don't see that type of customer service and attention to detail in today's world.I am extremely impressed with VU and will definitely use their services again.Best,Steve Coulter

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars

My loan team did an outstanding job. Answered all my questions and made the home buying process painless.

headshot image of Stephen Bash

Loan Officer: Stephen Bash

NMLS# 2030081

5 out of 5 Stars

This entire process from start to finish was streamlined. Everyone I worked with was extremely professional and efficient. I would 100% recommend. Thank you to our team.

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

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5 out of 5 Stars
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

4.5 out of 5 Stars
headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars

Someone was always available to talk.

headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
headshot image of Kim Ahrens

Loan Officer: Kim Ahrens

NMLS# 1734070

5 out of 5 Stars
Photo submission from Chester S.

The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.

headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars

Had a awsome team. They made everything really easy. Very helpful with stuff like insurance and costs management

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars

Everyone we dealt with was very knowledgeable and pleasant. I absolutely recommend Veterans United.

headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars

I have appointed myself as the President of the Jayden Ludwig Fan Club…she has been phenomenal!!! She and her team handled our initial mortgage and our refinance and seamlessly guided us through them. Thank you Jayden!

headshot image of Jayden Ludwig

Loan Officer: Jayden Ludwig

NMLS# 2486863

5 out of 5 Stars
headshot image of Jacob Moore

Loan Officer: Jacob Moore

NMLS# 1881956

5 out of 5 Stars
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

Ready to see for yourself?

Experience first-hand why 361,359 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars

My overall experience with Tim at Veterans United was fantastic. I found a house I love and got it for a price that I really was comfortable with.

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars

Lots of logistical nightmares, and seller issues that delayed the purchase, but veterans united helped tremendously to keep things moving forward.

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars

Veterans United and our team with them made buying our new home so easy and stress free!

headshot image of Danielle Grefrath

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars

Very easy to use and I found the staff to be very helpful.

headshot image of Aaron McMahon

Loan Officer: Aaron McMahon

NMLS# 1884782

4 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Photo submission from Christina Z.

I had an amazing experience with Veterans United and woild highly recommended them to any veteran looking to buy a home

headshot image of Greg Pell

Loan Officer: Greg Pell

NMLS# 1985720

5 out of 5 Stars

Excellent customer service and extremely efficient. I would give them higher than a 10 if I could.

headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

4.5 out of 5 Stars
headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars

These guys were good and fast. Had answers to all my questions, made buying a home an easy and smooth process.

headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

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