Branch Manager Beth Fletcher grew up in the Cache and Lawton area and graduated from Cameron University with a Bachelors in Business Administration with an emphasis in Marketing. She started her career on the banking side of the industry in 1997 and has been in the mortgage lending business since 2006. She joined Veterans United Home Loans in June 2011 and is dedicated to making your homebuying experience smooth and hassle free! She loves that she gets to help her borrowers through this important decision in their life and make the dream of homeownership to a reality. She also strives to provide excellent service to everyone involved with the loan process - from agent to borrower to underwriter!
Beth stated helping me in May until I was ready in December. Patient, professional and unwavering support.
She was very thorough with the applications and answered any questions I had! She was on top of it and she rocked !
Veterans United Loans was very good regarding information and service to the customer.
However, the Veterans United Insurance section needs instruction regarding the importance of returning telephone calls from the customer and/or just a follow-up contact as to inquiring if the customer has any questions. It was a toss-up whether to go with Veterans United Insurance or Armed Forces Insurance (AFI). I went with Veterans United primarily due to cost. Once I made that decision, the Veterans Untied Insurance associate failed to return my call and I never heard from him again (commission made--now move on to the next customer). However, the AFI associate continued to make contact with me as to how she could have improved her service. There was nothing wrong with her customer service, AFI was simply a bit more expensive than Veterans United, but her customer service surpasses that of Veterans United. I have waited for the dust to settle regarding the closing of the house, in order to re-evaluate my Home Insurance selection. Even though the AFI cost is more, I now find myself trusting their insurance associates more than Veterans United. I will probably terminate Veterans Insurance and pay the extra cost for the trust I have in the AFI insurance associates.
She and her team were so awesome, I thought this was going to be a jumping through hoops process, but her and her team made it so stress free. They were there through the whole process beginning, middle and end. I would recommend to visit their office above anyone.
Thank y’all so much for streamlining this process
Beth and Justin were helpful and knowledgeable about the entire process and answered all questions as they came up! All others that answered the phone at VU were knowledgeable also abba passed on messages! Thanks!! And thanks for the wall hanging (last name)!!