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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
445,627 reviews
from Veterans like you… and counting!
98.2%
would
recommend
to Veterans and their families
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Navy
Army
Caring Easy Supportive Linda J., Marines
Army
Army
Army
Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
Navy
Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 445,627 unfiltered reviews

5 out of 5 Stars

My Veterans United Loans team, David, Anna & Nicole were awesome. If I had any questions or problems they were always readily available.

headshot image of David Fields

Loan Officer: David Fields

NMLS# 2440775

5 out of 5 Stars
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars

Lance and Cori did an amazing job and excellent customer

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

5 out of 5 Stars
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Photo submission from Cristal P.

I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars

Amber and Chad were incredibly helpful through the entire process. Buying a home is extremely stressful at times but Amber was very patient and kind. She handled the entire process and made it really easy for me and was quick to answer any questions. I recommend all veterans buying a home to go through veterans united! Im so glad I didn't do this without them!

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars

This was my first time using Veterans United for a VA loan, and overall the experience was good, but not without some avoidable frustrations.What went well:
The loan team was responsive and helpful when I had questions, and they explained the VA-specific parts of the process clearly — things like how the NOV works, what the appraisal means, and what to expect as we moved through underwriting. When issues came up, they did work to correct them, and the communication itself was solid.What could have been better:
Some of the early estimates were off, and a few fees showed up later that hadn’t been included in initial disclosures. I also had to point out several items that should’ve been marked as paid. None of this is catastrophic, but it did create extra work on my end.
The biggest frustration was the appraisal being scheduled later than it should have been, which pushed closing back by a week. That delay had real impact on my timeline.Bottom line:
Veterans United ultimately got the loan approved and handled the VA process competently, but I’d recommend future borrowers stay on top of details and timelines. The team is helpful, but you’ll want to double-check the numbers and make sure everything is progressing when it should.

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

4 out of 5 Stars
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
headshot image of David Geier

Loan Officer: David Geier

NMLS# 2083148

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5 out of 5 Stars
headshot image of Gwen Creel

Loan Officer: Gwen Creel

NMLS# 2002668

5 out of 5 Stars
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

4 out of 5 Stars
headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars

⸻I worked with Spencer Garcia at Veterans United Home Loans, and the entire process was simple and straightforward. Since Spencer is also a veteran, it was easy to relate to him on that level, which made the experience even better. His team is full of experts who are ready to help you get into your new home. Just be prepared to submit documents quickly as things move along.

headshot image of Spencer Garcia

Senior Loan Officer: Spencer Garcia

NMLS# 2407127

5 out of 5 Stars
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars

Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars

Awesome loan team with Mike and his staff, very knowledgeable and always answered all of my questions.

headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars

Marcus and Team made my entire process really smooth! Great communication throughout every step, giving great advice and definitely had my best interest at heart. As a first time homebuyer, I felt the entire process was pretty quick and smooth as long as I did my due diligence. It was an honor working with this team at veterans united! Thank you for everything! I could not have hoped for a better experience because it was the best experience for me!

headshot image of Marcus Crossgrove

Loan Officer: Marcus Crossgrove

NMLS# 1875139

5 out of 5 Stars

My experience was great! Easy process and informed every step of the way!Jeremy Arnold and Katie made my experience very enjoyable! Definitely will use VU on my next purchase!

headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

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Experience first-hand why 353,948 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

4.5 out of 5 Stars
headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Photo submission from Andy A.

Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
headshot image of Kayla Smith

Loan Officer: Kayla Smith

NMLS# 1944201

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars

It was an amazing experience and Taylor made me and my wife very comfortable throughout the whole process! I would and am going to recommend you guys to all my veteran friends! Thank you guys for helping make a major life decision into an enjoyable experience.

headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars

Process was quick and painless. They got us in

headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

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