It seemed that conferences and vacations were more important than we the customer. Had to provide several repeeat documentation and while loan officer was absent on vacation and conferences no one worked on our loan. Closed 12 days late.
I have never met a person as knowable as Jeannette Klien. She answered all of my questions, but more importantly, she answered the phone (or called me back ASAP) whenever I called. Jeanette made calls, on my behalf to everyone in Lawton for me and on my behalf.
I felt taken care of like Jeannette was going to tell me the best way to get thru this process. Her staff did a great when Jeannette went on vacation. They never missed a step.
See all 1,216 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
Send Your Feedback
We want to hear about your experience with Veterans United!
This website uses technologies such as cookies and pixels to improve site functionality,
as well as for analytics and advertising.
By continuing, you agree to our use of cookies and pixels.
Learn more about our use of cookies and pixels in our
privacy policy.