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Lawton, OK Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
1,307 reviews
1,026 new reviews submitted this week!
98.5%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
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91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 1,307 unfiltered reviews

Starting on Page 27 of 44. Return to Page 1

4 out of 5 Stars
3.5 out of 5 Stars

At times I was told that we had all the documents necessary only to be notified that we had more documents to present and upload. A couple of times the documents uploaded properly to your system but then I was contacted stating that VU did not see them on your end. The responsiveness was fast and informative, but the constant requirements day after day was quite frustrating trying to juggle within my schedule. If it is possible, I would like to see the ability to upload all required documents once and then be done with it. Obviously, I do not know all the specifics of how the timing of everything works, but if it can be done, I believe that it would help relieve some of the stress of moving into a new home.

5 out of 5 Stars
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4 out of 5 Stars

Overall great experience. Only feedback I have is to give more documents up front. I got asked to sign something new everyday for almost two weeks. I just felt like many of the forms could have been sent to me earlier and all at once.

4 out of 5 Stars
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5 out of 5 Stars

Jaennette Klein is absolutely amazing!

5 out of 5 Stars
5 out of 5 Stars

Miss Hayworth was the consummate professional !Her knowledge and experience far surpassed anything I could have hoped for !

5 out of 5 Stars
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5 out of 5 Stars

When we thought we had no hope of acquiring a loan the Focus was on me.

5 out of 5 Stars
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2 out of 5 Stars

This was one of yhe most stressful deals ever. There were too many delays along the way.

5 out of 5 Stars
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5 out of 5 Stars

Jeannette Klein and her staff were nothing short of amazing and very helpful.

4.5 out of 5 Stars

Excellent service all around.

5 out of 5 Stars
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