Veterans United made so easy to purchase my new home. Everything from pre-approval to closing. They so many helpful service that helped to save me thousands .
Very good customer service. Very responsive
Everything went super smooth:)
Please share my "private sout out"
On your review page, as it truly expresses how we feel.
Absolutely a problem free and wonderful experience for sure!
I was so happy with our choice to go thru Veterans United to purchase a home. They walked us thru every step and made the whole process so easy to understand. They were always available to answer questions, even weekends and evenings!!! From start to closing, David and Michael were great to work with.
My loan officer was so helpful and present to entire process that gave me a lot of confidence
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Kat and Sarah were both so helpful during the process. Any questions I had were met with great answers and I couldn't be happier with the outcome. Highly recommend Veterans United.
I can't say enough about how helpful Veterans United was throughout the entire process. From the help with getting ready to purchase, to the concierge service getting utilities etc. hooked up. Outstanding service.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Harley and Dennis were amazing. I had a short amount of time to get everything approved and they delivered on what they promised.
Devin Cott went above and beyond! Super professional and quick to respond to any and all of my questions. He is the kind of team member you need to keep existing customers and to draw in new business. Highly recommend Devin! Thank you!!
I would tell them if they had a hard time finding a loan, then you were the people to go through. But I would also tell them the difficulty it takes to get through everything you all want and how hard it is to understand some of you.
Maybe I’m wrong, but I expected more from a company with the name “Veterans” United. There are several other companies that I learned of closer to my closing date that offer things that this company did not. Overall it wasn’t a bad process and for the most part the staff responded relatively quickly. Bottom line recommendation, I’d do my research before committing any to a lender. As a veteran we’ve earned any and all benefits, discounts, etc…
Response from Veterans United
Hi Christopher,
I appreciate you taking the time to share this and I hear where you’re coming from. When someone sees the word “Veterans” in our name, it comes with high expectations, especially around benefits and value, and I’m sorry if it felt like we fell short of what you hoped for.
I’m glad to hear the process itself wasn’t a bad one and that our team stayed responsive, but I understand how learning about other options late in the process can be frustrating. You’re absolutely right that veterans have earned every benefit available to them, and it’s important that you feel confident and informed about your lender choice.
If you’re open to it, I’d really like the chance to learn more about your experience and see if there’s any additional context or support we can provide. Our Client Advocate team is here to listen and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I really appreciate itthe swiftness of getting my loan completed at 10/10
We have bought a few houses in my time, but this was the smoothest process we have ever had. Thanks Tim, Trenton & Victoria!!
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Once again, thank you Jason and team. You truly make this process easy.
Ginny and her team are amazing. She is my go to for any mortgage needs and after having her with our past 3 or 4 transactions I wouldn't use anyone else. She's the best.
I would give VUHL 100+++ outstanding service from the initial phone call and throughout this entire process to closing. I received exceptional service and they exceeded beyond my expectations!
It was quicknand easy. The loan office Matt Lucas,and the Realator walked me through every step.
