Patience is a big deal, simple answers where given and if they didn't know they said it and got the right person with the answer.
You cannot go wrong working with Veterans United. Jeremy Wilder and his team made the process easy for us. From getting us pre qualified to closing on the home, Jeremy and his team did everything for us. Thank you all for being so professional and being so friendly as well. Merry Christmas.
We had some ups and downs throughout the process. Some on my end. I’m just thankful that they kept working on things to make everything come together.
I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
Great people too have working for you
100% recommend Jon was very helpful every step of the way. Thank you Veterans United and the whole team who helped make our dream come true!
Helped with every question I had no matter how many questions there were. Worked with me diligently for months from beginning to the end.
Answer all my crazy questions and concerns.
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The loan team I was given were fantastic. They communicated early and often, and were not only competent, but also personable.
Blake and Nick made the process easy and were a pleasure to work with.
From start to finish the process was fast, sometimes chaotic, but manageable.
From the moment of seeing a home to close was about 30-40 days. Highly recommend VU.
Veterans United made the whole loan process a breeze. I was kept informed all throughout the process. The online portal made it easy to submit documents and complete necessary steps. Thank you VU! From offer to close, VU team Josh Jennet, was on deck and ready to help. The whole team made the experience painless and with the online status and to-do lists made it effortless. Past home buying experience can't compare. All my questions were answered when I needed them answered. Thank you, thank you, thank you Veterans United for making my condo ownership dream come true for this female Navy veteran.
My entire team from Veterans United was amazing. They helped me every step and made sure the process was easy. It was an amazing experience and I would 100% recommend them to any Veteran that asked.
Kyle Baker and team are wonderful, kind, professional and quick to respond with information.
