The personnel (Sam and Julie) are wonderful to work with. Their patience, knowledge and explanation made for a smooth process. Exceptional service.
Just an amazing experience from start to finish. This normally lengthy process was made much easier by the team I worked with. Particularly Charlie, Brandon, and Amanda. Just wonderful customer service throughout.
The whole VU team was great to work with and made the process both fast and easy. Probably the smoothest home buying experience I’ve had.
the va inspector didn't check house very well have faucets in bathroom that don't work appliances that don't work countertop broken .All this should have been don and checked in inspection .The last house i bought the inspector checked water temp heater /ac all appliances everything .
Response from Veterans United
Hey David,
I’m really sorry to hear about the issues you’ve run into with your home after closing. That’s understandably frustrating, especially when you expected those items to be checked before purchase.
The VA appraisal looks only at the property’s overall market value and basic livability—it’s not the same as a full home inspection. A separate inspection is the best way to identify things like broken appliances or countertop damage before closing. I know that doesn’t change what you’re dealing with now, but I want you to know how much I understand your disappointment.
If you’d like, I can have my team take a closer look at your file and talk through what happened during the process. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Tracey Ball and the team were amazing. Tracey followed constantly, kept us informed, and made us feel comfortable the entire process. Tracey and Veterans United for the win.
You must commend Sam Miller, he was the only representative that responded to my text and phone messages
Response from Veterans United
Hey William,
I’m so glad to hear that Sam Miller took the time to respond to your messages and make sure you were taken care of. He truly represents the level of service and commitment we aim for at Veterans United. I’ll be sure to pass along your kind words to Sam and the team — I know it’ll mean a lot to them.
If there’s ever anything more we can do for you, don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Jake Ferguson is simply the best! He worked tirelessly to help us with this purchase. Despite all the inconveniences caused by the seller's agent and the seller.
We trust Jake and Nicole with our eyes closed!
1000% recommended!
Your team at VU has always been great to me. Thank you for the lower rate and the house.
I had the best experience throughout; this my second home (sold my first) and the difference is night and day. I absolutely recommend Veterans United, can't beat the rate either. The entire Veterans United team is so professional in what they do, I am so grateful I chose Veterans United to establish my goal of owning a permanent home to live in! Best decision I have made in a long time, thank you Veterans United!
The best and they treat you like family.
Ready to see for yourself?
Experience first-hand why 356,082 homeowners give us a perfect score!
Everything was easy to navigate, the team stayed on top of things, the whole way through.
I was a first time homeowner, so I had a lot of anxieties going into this life changing event! Todd and his Team calmed my anxieties very early on in the process. All of the Team members were professional, friendly, and very responsive to all my questions.
Was there through the whole process which was so easy
Even though it is a long-drawn-out proposal until closing is complete, don't get frustrated. Veterans United keeps you informed about where everything is at and answers any questions you may have. Highly recommended. Very pleased with United Veterans and the home I was able to purchase in my retirement
Everything was seamless and Tim and his staff are so helpful and amazing !
the entire buying and Loan Team were outstanding! I would rate them a strong 10.
I gave it a 9 only because our experien e with one on our sellinbg team. however, other than issues with that one, the rest of the team also deserves a strong 10.
Have some questions about this month pymt.
