Overall communication was strained. Hard to get a hold of anyone. Buying a home can be stressful and it didn’t feel like this team cared about me or the process. I felt like an inconvenience to them.
Response from Veterans United
Hey Shawn,
I'm really sorry to hear that you felt overlooked during such a big moment in your life. Buying a home is stressful enough without having to chase down updates or feel like you're on your own. That’s not the experience we want for anyone, and I hate that it felt like our team wasn’t fully in your corner.
I’d like my team to learn more about what happened and see if there’s anything we can do to make it right. When you’re ready, you can reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday—but feel free to reach out anytime that works for you.
The professionals at Veterans United worked with us on every step of the home buying process. This team made our purchase and moving process very easy for us!! They thought of everything we might need to move and provided affordable options ahead of time. This team really works great together to make your home buying process as stress free as possible for the buyer. Thank you Veterans United.
Veterans United Home Loans exceeded all my expectations! From start to finish, the entire process was seamless, and their team went above and beyond to ensure everything was clear and stress-free. They truly understand the unique needs of veterans and are committed to delivering exceptional service.My loan officer was knowledgeable, patient, and always available to answer my questions, no matter how small. The communication was excellent, with regular updates to keep me informed every step of the way. Their dedication to helping veterans achieve homeownership is unmatched.If you’re a veteran looking for a trusted partner in your home-buying journey, I can’t recommend Veterans United enough. They made what could have been a complicated process feel effortless and treated me with the utmost respect and care. Five stars all the way!
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