Everyone I interacted with was kind and focused on making sure my husband and I were taken care of and received all the support we needed for purchasing and selling our homes. They even thought of things I didn't! Then in the end we received the most amazing welcoming gift that was geared toward the love for our pugs. They even included high-quality treats for them!
Brice and his team has done an excellant job throughout our loan experience. He gave us good advice with all areas of credit and finance as well as good information with the loan process. I highly recommend other veterans to use Brice and his team. He is one great "Financial Soldier". He will stand by yourside to help/assist, fight for you, and will not forsake you. Will also stay as a friend after the process. THANKS AGAIN BRICE!
The team at Veterans United are wonderful to work with. They made the entire process so easy!
Ask questions! They are here to help. But also don't be afraid to do your own research. We are so happy with our new home and being proud veteran home owners!
Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.
I would not recommend veterans united they do not look out for needs of veterans. I headed out to tobi Clifton several times, but no email, call, text. Back. When i asked questions none where answered. This was the worst decision I have made in life trusting things company with my needs. The services were piss poor id never work with Tobi again I do not want anything to do with Veterans United
Response from Veterans United
Hi Joshua,
I’m really sorry to hear how strongly you feel about your experience. Not getting calls, texts, or emails returned and feeling like your questions went unanswered is incredibly frustrating, especially when you trusted us with something as important as your home loan. That is not the experience I want any Veteran to have.
Your feedback about communication is serious, and I would truly like the opportunity to look into what happened and better understand where we fell short. While I can’t change how this has made you feel, I can listen and make sure your concerns are addressed appropriately.
If you’re willing, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we respond the next business day to messages received after hours.
Sincerely,
Claire S., Client Relations Manager
I love working with veterans united, it's been a great experience every time.
Veterans United was the absolute best people to work with ever! If i could give them 11 out of 10 I would! They answered all my questions and went the extra mile to ensure that my home buying experience was nothing short of the best. I would recommend them anytime to anyone.
This is now my 3rd time working with Veterans United. Every single time, it's been such an easy process, and this time is no exception. I think this was the smoothest so far even. I had no issues reaching out when I had questions, everything was plain and simple. The unexpected gift for our pups was icing on the cake. I'd happily use it all again.
The VU team made us feel comfortable and appreciated throughout the whole process - from well before we were under contract, to the day we closed, and even beyond. They were quick to respond to all of our questions, no matter the complexity and we always felt like we were their number one priority. The team was highly skilled, efficient, and empathetic - it felt like we had all been friends for years! I appreciate all the hard work VU put in to get us where we needed to be on closing day and would recommend them 1000 times over!
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
The entire team was amazing and made this as easy as I think it could be. Wes, bless his heart, and I have been trying to make this happen for over three years and he hung in there with me.
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Dorian and his team were amazing through the whole process and willing to help out with everything.
As always, John Parker & his team did an outstanding job of getting our VA loan through, funded & closed in record breaking time! Minimal hassle (none), always available & always accurate throughout the entire process from start to finish! Whenever we call John, we know we’re going to get exceptional service.
As I stated previously, this has been the best home buying experience I've ever had. Angelica, Jocelyn, and everyone involved was top-notch! Thank you to everyone at Veterans United for helping Veteran's like me become home-owners!
My second time using Veterans United and they again don’t miss, don’t play, and is such a great company and full of hard workers!
