Everyone I've spoken to is very easy to work with. Even when I get distracted and need a reminder to complete a task.
Never ever EVER have I felt this well taken care of as a customer like I did with Veterans United. My loan specialist Terri and her team went above and beyond when accommodating me and my home buying needs. I love the ease of being able to just text them when I had a question and getting a response immediately instead of having to email or make calls back and forth. I have nothing but great things to say about Veterans United and my loan specialist. Thank you for being so great and taking off so much stress of the home buying process!
This has been quite a unique journey to my first home buying experience. However, Kyle Upshaw was with me through every step, explaining what happens and what's about to happen. He was absolutely phenomenal when we were having a hard time with the Seller and their team. The team that I was assigned was phenomenal as well. But I would highly recommend to anybody that will listen.
I would use Veterans United every time I buy
Shane and his team are AMAZING!! They made the process feel safe and they were there to answer any questions that I had. I am forever grateful to them!
Another great loan experience with Veterans United. My refinance was easy peasy!
Madison Yant and her team were wonderful to work with. They made the process easy and less stressful and would recommend anyone that goes with VU, to work with them.
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The personnel (Sam and Julie) are wonderful to work with. Their patience, knowledge and explanation made for a smooth process. Exceptional service.
If you're looking to buy go VETERANS UNITED! They do what they can to make your dream come true! We closed in 33 days! Tim Spears was amazing, highly recommend him. The experience of buying a home through veterans United was fairly simple, and quick! I had the pleasure of working with Tim Spears! He was awesome at making sure we knew exactly what to do and how to do it. Also provided tons of info and have contacts for other people to reach out to! Very down-to-earth and awesome person!
Just an amazing experience from start to finish. This normally lengthy process was made much easier by the team I worked with. Particularly Charlie, Brandon, and Amanda. Just wonderful customer service throughout.
The whole VU team was great to work with and made the process both fast and easy. Probably the smoothest home buying experience I’ve had.
the va inspector didn't check house very well have faucets in bathroom that don't work appliances that don't work countertop broken .All this should have been don and checked in inspection .The last house i bought the inspector checked water temp heater /ac all appliances everything .
Response from Veterans United
Hey David,
I’m really sorry to hear about the issues you’ve run into with your home after closing. That’s understandably frustrating, especially when you expected those items to be checked before purchase.
The VA appraisal looks only at the property’s overall market value and basic livability—it’s not the same as a full home inspection. A separate inspection is the best way to identify things like broken appliances or countertop damage before closing. I know that doesn’t change what you’re dealing with now, but I want you to know how much I understand your disappointment.
If you’d like, I can have my team take a closer look at your file and talk through what happened during the process. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here Monday through Friday, 9 a.m. to 5 p.m. Central Time.
You must commend Sam Miller, he was the only representative that responded to my text and phone messages
Response from Veterans United
Hey William,
I’m so glad to hear that Sam Miller took the time to respond to your messages and make sure you were taken care of. He truly represents the level of service and commitment we aim for at Veterans United. I’ll be sure to pass along your kind words to Sam and the team — I know it’ll mean a lot to them.
If there’s ever anything more we can do for you, don’t hesitate to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
The overall experience was awesome. From start to finish, I felt as if my loan was the only one being worked. From updates on the loan process to getting my insurances, the experience was A1.
Jake Ferguson is simply the best! He worked tirelessly to help us with this purchase. Despite all the inconveniences caused by the seller's agent and the seller.
We trust Jake and Nicole with our eyes closed!
1000% recommended!
Your team at VU has always been great to me. Thank you for the lower rate and the house.
The best and they treat you like family.
