Everyone in VU was very helpful, kind and always quick to answer any questions I had.
VU makes it so easy for VA loans and they understand the BAH shifts and nuances that come with a PCS that other lender do not based on previous experiences.
It is hard not to be personal in writing this review, so I won't even try. My entire team was professional, courteous, and compassionate. What can be shown on paper is that their expertise was top-notch and enabled me to get a home in less than 6 weeks. Between the lines and all the documents and sheets of paper, my entire team genuinely cared about me and my situation.
Though I mentioned how significant getting a home would be, I don't think my team will ever understand the depth of what they did for me. I was adrift and alone for so long from one loss after another over the years. Veterans United and my team stepped up, picked me up, and stood beside me and supported me the whole way. VU just didn't help me get a home, they gave me my life back and made me whole again.
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
Bill isn’t human. This process was so easy and nothing like I’ve ever heard about getting mortgages. Very simple, informative, straight to the point. Will recommend to everyone!
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Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Max and the entire team were incredible and helped us refinance quickly.Thank you Veterans United
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This company was a pleasure to work with and it was done very quickly!! For all the stuff going on especially the Covid-19 stuff. The process was very smooth.
Steve is great. The refinancing was painless
