I believe that I first placed an email, and was immediately texted, emailed or called. I think this was a Saturday or Sunday night (I was on the East Coast, which was exceptionally thoughtful.) Being a first time home buyer, I as nervous and timid about the process. Jeanette Klein removed all anxiety with her demeanor over the phone. She took the time to explain everything I needed to do at the moment and once I returned to the local area to start house hunting. I found my dream home within a few days and stopped by to introduce myself. She felt like family. I couldn't help but immediately hug her. She is that kind of person. Over the course of the next half-hour, she explained everything about the two houses that I was considering. She was professional, patient and kind. I had rookie questions which she fielded brilliantly. Throughout the process, she kept me up to date and informed. Aside from the fact that she is a lovely person, she is outstanding at her job. My experience with Veterans Home Loans was exceptional.
The experience was phenomenal, from the initial inquiry while shopping around for mortgage lender's, through to solidifying our commitment to Veterans United Home Loans. Our Home Loan Specialist, Jeannette Klein, was quite extraordinary, as both a person, and professional. She was always the voice of calm, and reason; in regards to such a challenging time as making a substantial investment through buying a home. Veterans United Home Loans was the easiest of all of the lenders we searched through to work with, and on top of everything they are local, so we didn't feel like just another number in the pool. Quite pleasing to be in business with a large company, that feels like a relatable hometown store.
