Closing had to be rescheduled due to not receiving Certificate of Eligibility from the Veterans Administration.
At closing I was provide at least 3 different loan close out forms - all have different amounts to have a cashier check ready for the title company. When I did arrive for final closing none of these amounts were correct, requiring the title company to issue me a check for the balance due back to me. They then had to settle with Veterans United/and mortgage company. It would seen to me that they should be able to be more accurate with this. To me it shows a lack of attention to detail.
Response from Veterans United
Hi Todd,
I’m sorry for the confusion you experienced at closing. I know how frustrating it must have been to prepare for one amount only to learn that the final figure had changed. Accuracy and clear communication are incredibly important, especially at that stage of the process, and I can understand why this felt disappointing.
I’d really like my people to take a closer look at what happened so we can see where things may have gone wrong and how to prevent similar issues in the future. Please reach out to my Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Andrew consistently delivers exceptional service and goes above and beyond in every aspect of his work. He leads a dedicated and professional team that truly cares about their clients. I would wholeheartedly recommend them to anyone in search of a home. It’s always a pleasure working with them, and I deeply appreciate how much they genuinely care about my needs and strive for the best possible outcome.
Veterans United treated me with more respect for who I was and not how much money I had. They treated me as if I really was their only objective for the day, and they made me feel like I really could own my own home.
Team did another great job for me! This was my third home purchased through VU and I’d buy again through them.
After my positive experience I wouldn’t recommend anyone else. 👍
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I would to thank all who worked with me for all helping me to achieve my dream. A big thanks to Dan and Alison who I worked with the most. Thanks again yall…Cowboy
Veterans United is a top notch pro-veteran and military family organization that is staffed by the most professional, proficient, and dedicated financial advisors and personnel in the industry. Continuously demonstrating an unwavering devotion to helping veterans, meeting the customers' financial real estate needs, and in making owning a new home a reality. Thank you for your continued support of our American Soldiers.
I wish we would have found Veterans United sooner! The absolute best experience we have ever had buying a home and refinancing! Highly recommend!
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Very easy
Even my realtor said that Veterans United had the smoothest, simplest process that she has ever dealt with. I love the simplicity of the website and the entire process as a whole. Daren and his team at Veterans United showed me that buying a home doesn't need to be painful.
Veterans United made the entire experience so easy for us finding a home! And we appreciated soooo much the gift we recieved from the entire team! It was so thoughtful and we're so grateful to all of you!
Reece is awesome! He really puts his all into his clients and I greatly appreciate him for that. The experience was stressful but worth it. I got my dream home and I am forever thankful.
