They do whatever it takes and they always complete the mission
Excellent work from an exceptional team. They helped with everything and made it all so easy. They stuck with me through the entire process and I could not be happier. Thank you to all of you!
When dealing with a completely irrational seller, Josh and his team pushed through every obstacle to get me my dream house and I am so grateful!
These guys are the very best I've ever worked with! I will do ALL my future business with VU and recommend to everyone I know to call them FIRST if you need a mortgage! Mike is dedicated, fast, efficient, and will give you an honest, no-BS answer. He will go above and beyond to make sure things go right. He was still sending me documents at 11pm on a Friday night trying to help me out of an emergency situation, whereas my previous lender took 7 days vacation and came back a week before closing to tell me he couldn't do what Team Mange knocked out in record time!
Veterans United made the home loan process incredibly smooth and stress-free. The team was professional, friendly, and always quick to respond to my questions. They explained everything clearly and guided me step by step, which made the entire process easy to understand. I felt supported the whole way through, and closing was a breeze. Highly recommend Veterans United for their excellent service and commitment to veterans!
Tammy was very helpful and honest with us and answered any questions we had, she's a pro at what she does.
Bill Bales was amazing, up front, and demonstrated excellent leadership in the whole process.
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Everything went smoothly working with their loan officers. They were very polite and quick to respond to any of my questions.
My team was fantastic! They made this process so much easier.
Very professional and extra special help and support. Carter gave us lots of encouragement and fantastic guidance. So very patient and kind.
If it were not for Donnie Henderson and Rachel Anderson, I would not of completed the purchase of our new home. The nightmares have not stopped. Two weeks ago our Bank account was frozen we were not allowed to access our money use our debit cards nor bills that were scheduled to be paid were not paid. The bank refused to tell us why but an external link was made into the account causing it to be flagged and ultimately shut down. We had had this account for 15 years and our current mortgage in WV is at this bank. We were left without any funds for 7 days right in the middle of moving to Arizona. Veterans United insisted we link our bank accounts with Plaid, was this, is this the problem I do not know.
Response from Veterans United
Hey Rebecca,
Thank you for sharing your experience and for recognizing Donnie and Rachel — I’m glad they were able to help you through the homebuying process. I’m truly sorry for the stress you’ve gone through with your bank account, especially in the middle of a move.
I understand how upsetting that must have been, and I appreciate you taking the time to talk with our Client Advocate team already. They’re continuing to review what happened and will stay in touch as they learn more.
We take situations like this seriously and value the chance to look into your concerns further. If anything changes or you have additional information you’d like to share, please don’t hesitate to reach back out to the team at 1-800-212-5200 or ClientAdvocate@vu.com.
Veterans United made the homebuying process smooth and stress-free. Anytime a hurdle came up, Spencer and company didn’t say “we’ll see,” they said “we’ll figure it out,” and they always did. The whole team was helpful, responsive, and made us feel taken care of from start to finish. Couldn’t be more grateful—thank you all for making this happen!
Awesome customer service. Recommended to others.
Timothy was transparent throughout the entire process. I heard bad things about Veterans United before, but I am not disappointed in the service I received. The team assisting my wife and I were a great example of what a loan team should be. They gave me a great impression of Veterans United.
Veterans United did an awesome job from start to finish. They are professional, polite, courteous and thorough. They will take great care of you. Todd made it an easy and seamless process. He also advised me on things I did not know. Truly exceptional. Thank You!
Everything happened on time and was expedited. Great customer service!
The whole process was well managed beginning to end.
