The whole team was great. Thank you!
there was a lack of communication with any of my team
Response from Veterans United
Hi Elizabeth,
I’m really sorry to hear that communication felt lacking throughout your experience. That’s frustrating, and it’s not the level of support we want anyone to feel while going through the loan process.
If you’re open to it, our Client Advocate team would like to learn more and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Thanks for your help, my wife and I love our new home 🏠 🙏🏻🙋♂️🏠👍
The whole process with Veterans United in whole was good. There were a couple of uh oh's but in the end they came together Andhra got everything back on track so that we were able to close and be in our new home for Christmas.
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I 100% recommend Veterans United to anyone who is a service member who is looking for a home, whether it be a forever home or just an investment home. These guys know what they are doing and will help in any way they can to make your goals a reality
I think Chace Tuck should be promoted to 4 Star General and be in command of all Loan Officers.
He to me was very professional and would say my loan didn't have any 1 drawback.
Vets go to Veterans United for help to achieve your loan,🥳you will be in your best interest.
They will make your life better and I speaking from my HEART.
Go for it VET!!!!!!
Airman 87 years old😊Dwight Williams
Brandi, Zach's assistant did a great job responding to my emails and keeping me informed through out the process of my loan.VU is the best VA lender in the system. Easy process and affordable fees.
In over 20 real estate purchases, this is by far the best, easiest, quickest, most professional experience we’ve ever had! Not only were the people incredibly friendly, the app was extremely easy to use! The only paper we touched was at the signing ceremony at the title company.
Very professional and courteous experience. Lauren and Charlie helped me well in every step of the process.
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VU had a very engaged team approach to our lending process and it was as smooth as deal as I have experienced. From beginning to end everyone was helpful, responsive, and transparent. We would definitely recommend you to our friends. Also, the nice little closing gift you sent was both personal and sweet! Thank you for a great experience!
Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Matt was very helpful all the way through the loan process. He seemed to anticipate our questions and was very proactive in addressing them. Pam and I both appreciated his attention to detail very much.
Loving my new home. The entire Veterans United team was amazing. Such an awesome help!
